Privacy Policy
Last updated: 4 December 2025
At Social Capital, protecting your privacy and ensuring the security of your personal information is important to us. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you visit our website, become a member and use our services.
By using our website and/or becoming a member, you agree to the practices described in this policy. This policy complies with the EU General Data Protection Regulation (GDPR) and Belgian privacy laws.
GDPR: the legal basis for processing data
Under the GDPR, we process your personal data based on:
- Consent: when you have given explicit consent for specific processing activities
- Contractual necessity: when processing is necessary to fulfill our services to you
- Legitimate interests: when we have a legitimate business interest that doesn't override your rights
- Legal obligation: when we must process data to comply with Belgian or EU law
1. What we collect
Information you provide to us
We may collect the following personal information from you:
- Personal details such as your name, email address, phone number and billing information. It includes also all the answers you provide when submitting an application to become a member of Social Capital
- Account information such as your username, password, and information required upon the creation of an account
- Communication data for exemple the messages or feedback you send us through contact forms, email, or other channels
Information automatically collected
When you visit our website, we automatically collect certain technical information:
- Technical data such as your IP address, browser type and version, device information, operating system
- Usage data, such as the pages you visited, time spent on pages, links clicked, and other navigation patterns
- Data collected through cookies, web beacons, and other tracking technologies
Information during events and other activities
When you attend a Social Capital event or another activity, pictures and videos may be shot for communications purposes. By attending, you accept to be photographed or filmed, for this sole purpose.
2. How we use your information
We process your personal information for the following purposes:
- Provide services: for managing your account, facilitating community interactions, and delivering requested services
- Improve member experience: for personalised content, understanding your preferences, and matching you with a group or a professional accordingly
- Communicate: responding to inquiries, sending important updates, newsletters, and community notifications, showcase our activities
- Improve our website and the way we are in contact: conducting analytics to better understand how our website is used and how we can improve it
- Comply with legal obligations: meeting regulatory requirements and responding to legal requests
3. When we may share your information
We respect your privacy and only share your information in limited circumstances:
- Service providers: third-party vendors who assist us with hosting, CRM, analytics, payment processing, and other operational services
- With your consent: when you explicitly authorise us to share your data
- Legal requirements: When required by law, court order, or to protect our legal rights and those of our users
We do not sell or trade your personal information to third parties.
4. Cookies and tracking technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential cookies: required for basic website functionality and security
- Functional cookies: remember your preferences and settings
- Analytics cookies: help us understand how visitors use our website
- Marketing cookies: used to deliver relevant content and advertisements
You can manage your cookie preferences through your browser settings.
5. When we keep your data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your rights under GDPR
As a data subject in the European Union and Belgium, you have the following rights:
- Access: you can request a copy of the personal data we hold about you
- Rectification: you can request correction of inaccurate or incomplete information
- Erasure: you can request the deletion of your personal data (subject to legal obligations)
- Restriction: you can request the limitation of how we process your data
- Right to data portability: receive your data in a structured, commonly used format
- Right to object: you can object to processing based on legitimate interests
To exercise any of these rights, please contact us at hello@social-capital.community
8. Data security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or alteration.
While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Data transfers
Your personal data is primarily processed within the European Union (EU) and European Economic Area (EEA). We ensure such transfers comply with applicable data protection laws and safeguard your rights.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing your information.
10. Changes to our privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this page periodically.
11. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@social-capital.community
Thank you for being part of Social Capital. Your privacy and trust are important to us.